Chris Hammond's Autocross Blog
So my UPS Blog posts are some of teh most active blog posts here on SOLO2.ORG
Partially due to search results like this
1st result http://search.yahoo.com/search?p=united+parcel+service+hourly+pay&ei=utf-8&fr=fp-tab-web-t&fl=0&x=wrt
4th result http://search.yahoo.com/search?p=UPS+insurance&ei=UTF-8&fr=fp-tab-web-t&fl=0&x=wrt
And so forth and so on. This post has banter between UPS drivers, workers, and unsatisfied customers, even talk of class action lawsuits!!
Behold the power of SOLO2.ORG blogs!!!!!
Just because The Mad Blogger is still bitter about things that other companies have done in the past
Just becauseThe Mad Blogger is still bitter about things that other companies have done in the past TMBneeded
I've had 2 different packages get lost within the past year. Completely unacceptable. I 'm beginning to wonder about the ethics of some of their delivery drivers when it comes to small, expensive items.
UPS really sucks!!! My 2-DAY shipment was delayed 5 days! Fedex could deliver my regular pack on the same day but UPS could not deliver my 2-day pack becuase the weather was "BAD."
It is really sad that we cannot do anything about this. I wish someday someone sues UPS!!!
UPS not only has lost multple packages of mine, but the last one I got looked like they used it to kick a field goal and smelled like they used it for a bathroom. I used to think they were cheaper but after comparing prices on www.shippingsidekick.com and realizing that FedEx is cheaper the majority of the time I will never use UPS again, they can go out of business for all I care.
Here's my "UPS Sucks" story:
http://chuck.goolsbee.org/archives/278
Never again.
--chuck
UPS, USA is by far the worst ever shiping company there ever existed. I ordered things online that had been shipped by US Postal Services, DHL etc. and they all NEVER gave me any problems before.
UPS left and infonotice on a 1st attempt, so i called them to say that the next day i won't be around so don't attempt and i resheduled it to 2 days later. On the day of delivery, i found another infonotice that says it's the final attempt. So i called a 2nd time and asked why is it a final attempt when it's only a 2nd one.
Lady named Wanda says, "Oh, because the package is in the truck, the driver would attempt anyway.."
WTF???? SO what's the bloody point of resheduling??
AND the driver didn't leave an infonotice.
So Wanda says, "I'm sorry, maam do you want me to reschedule another shipping for tomorrow?"
I said ok.
The next day i made sure i'm at home & UPS send me an e-mail to say that the package is sent back to the shipper at MY request. I called for a 3rd time, make life hell for the 2 stupid women at the end of the line.
If UPS is in drug trafficking, people would be cured by the time they deliver...
These people are just full of lies and cheats... I'm asking all my vendors to change to other services than U-P-SUX-ASS. Another thing, they're supposed to hold the package for 5 days, if 3 attempts to deliver are not sucessful, which they didn't do.
There should be a class action suit against UPS.
~reposted from http://www.customersarealways.com/2006/08/women_sues_upss_ceo_mike_eskew.html
About a few years ago, I had a big box arrive, but I wasn't home to sign for it. I live in an apartment complex and I always have my neighbor who is always home sign for my packages when I'm not home. I always leave a note on my door to let UPS know to knock on my neighbors door. At that time she was watching a baby and told the UPS driver to leave it at the Manager's office. When I got home, my neighbor told me where to go. This was a huge box too. So I went to my managers office and it wasn't there! So right away I was on the phone with UPS. The UPS person had dispatched the driver and the driver kept on saying that she left it at the manager's office (lie). At this time I was fuming mad because the package was huge and could be seen from the street ready to be stolen. So after cursing at UPS for a few minutes since the driver kept on lieing about where she left it, they sent another driver out to my place. He was scratching his head and was wandering where the first driver had left it. Then about a few minutes later, one of my neighbors from across the complex walked by and asked me if I was who I was and asked if I had a big package. I said yes, and at that time the second driver went it got it from him and brought it up the stairs to me. It was no way close to the manager's office! At least it was recovered though!!
Currently, I'm waiting for another package to show up since I paid for 2nd day delivery and it never came even though they said they delivered it. The delivery tracking site says they left it on the patio. Well, I don't even have a patio. I have a very small slab porch that is shared with my neighbor. We also live on the second floor and it's open to the outside not closed in. It could be a possible that the driverleft at a different address, but the same apt. complex number and didn't read the numbers correctly. I live in a complex that has 525 and 535 as the address number with same apt. numbers (I live at the 535 address). I had the company who sent the item call in a claim. So right now, it's still being investigated by different people I guess since different people keep on asking mey whether or I got it yet and I keep on saying NO! I had also told my neighbor about this one coming too, and she was waiting for it with her door open. Anyway, UPS had sent out an investigator to my place, but I wasn't home, my neighbor was though with her door open. My neighbor told me that he had asked her if I ever received the package. She told and argued with the investigator (since he was insisting that their UPS driver did deliver the package at my place) that no UPS driver came to deliver to my place all that day, and she also signed some paperwork stating so. Anyway, I'm still waiting for it and it's becoming a hassle with all these different UPS claims people leaving messages on my recorder to call them back. What they should do is get the driver to retrace his/her steps as to exactly where he/she left it. But, he/she is probably lieing about it in order to save his/her butt, just like my first incident (above)!
My letter to U.P.S.
Thank you, UPS for running over my package with your forklifts and other heavy machinery. The tire marks were a nice addition to the aesthetics of the torn, soggy, crushed box. I only hope that the delicate nature of my parcel did not cause your employees any trouble in the game of forklift hockey that they played with it. What was the final score ? I only ask so that I might take some solace in my fragile and irreplaceable items playing an important role in their glorious victory as I attempt to piece the remaining contents back together. Thank you UPS, I sometimes wonder why you bother to deliver them at all. It would certainly require less infrastructure to simply destroy them on site. In fact, perhaps you could merge with "Waste Management" and simply place all the packages directly in a landfill, rather than wasting the time and resources dragging them all over the continent to be destroyed.
UPS has screwed me for the last time. Perhaps word will get around eventually. This time I have ordered a expensive and rare gasket set for a pet car belonging to one of our State Legislature's Legal team. It was essential to have it done in a certain time frame, so I ordered it 2nd day air HA! HAAA! I followed their tracking until it arrived locally, and then the exception "adverse weather" appeared and nothing happened for a day. meanwhile, I call Ungifted Parcel Smashers and ask them what happened, the package is 8 miles away, and I'm standing outside in bright sunshine and a light breeze? "Adverse weather"? So, your poor union babies can't drive in direct sunlight, or what??? Guess I pissed them off, because now they can't even seem to FIND the package!! Musta been REAL bright that day... So a "2 day" package evidently means that you wait 5 days, then give up and order from someone who is smart enough not to waste their valuable time and money with UPS...
I shipped 2 boxes on 3/10/08 1 was going to Michigan and the other to Texas. The one to Michigan took 3 days. The one going to Texas? Well... Its still sitting at its pick up location!!!!! Why is it still sitting at its pick up location I asked. They said it has a re-rescheduled delivery date. Why I asked... They said I don't know... I very rarely use UPS. Believe me this is the last!!!!!!
My story so far:
The UPS Saga - Fort Walton Beach, Florida
December 31, 2007
First email to UPS complaining about the persistent problem of packages being delivered to the wrong address. In the email I detailed some of the numerous delivery problems that I've had.
* $5,000 computer system delivered to the wrong address.
* Large package delivered to wrong address. After signing, the recipient realized it was not for him. He pointed to our building and told the driver it was for us. The driver ignored him and drove off, leaving the package with the man who had just told him the package was not intended for him.
* A coworker had a package shipped to the office while out of town. He did not have a tracking number for it. The package was never found.
January 2, 2008
Drove over to the UPS Packaging Center to discuss this problem. When I asked to speak to a manager, I was told that there was not one available. I pressed the issue and they found someone. I didn't quite understand this man's function, but I believe he was a supervisor for the Crestview location who was filling in for the Fort Walton Beach manager. He was quite rude to me and I left rather upset. He did assure me that he would get the problem fixed.
January 3, 2008
Received a reply from Sherri Davis. She said I would receive a call by the end of the day, but I had already been down there to talk to them.
Replied to email from Sherri Davis letting her know of the rude behavior of the person I spoke with at the center.
January 16, 2008
Received a reply from Christina Borchardt. She asked for the name of the supervisor, or the time I was there if I didn't have the name so she could escalate my complaint to the District Manager.
January 29, 2008
Sent a reply to Christina Borchardt stating that despite the rudeness I encountered, the problem seemed to have been fixed and I was satisfied and didn't want to carry it any further.
March 21, 2008
Packages again started being delivered to the wrong address. I replied to the January 16, 2008 email to report that the problem had returned. I was especially concerned about one package that had allegedly been delivered to a loading dock across the street which has no connection with my company. The delivery confirmation stated that the package delivery location was "Dock" and the person signing for the package was Lance. I walked over to the dock to see if I could locate my package. I told a worker there that I was looking for a package that was signed for by Lance. I was told that it was not possible that Lance had signed for the package since he had died several months previously. I then went to the building next door where I found my package. They told me that nobody by the name of Lance worked there. That business requires all visitors to sign in at the front desk. I looked at the sign in sheet and saw that a UPS driver with the initials of JS had signed in at 8:45 AM. I have made several attempts to get an explanation for this incident from the local center, but they dodge the question when I bring it up.
Received a reply from Sharon Bridges. She said that she had forwarded my complaint to the local UPS center and that I would get a call by close of business on March 24, 2008.
At about 8:00 PM I missed a call and saw that I had a voice mail. There was a message from a woman at the UPS Packaging Center. She mumbled something about being sorry my package went to the wrong place and it was 8 PM and nobody was there and she'd talk to the driver in the morning. She left no phone number for me to call her back to discuss the problem further.
April 29, 2008
Sent yet another email complaint to UPS about this ongoing problem.
Received a reply from Ana Vega telling me that I would receive a call from my local UPS Packaging Center by the end of the day. A woman called me and once again I explained the problem. She said she would get with her supervisor to figure out a way to solve the problem permanently and call me back. About an hour later she called me back. She said that they had the computer program set up so that the group of buildings in my area were all listed as one drop point. She told me that they would split them into three stops. She also said they would brief the driver. She mentioned that part of the problem is that our building is on a training route. I expressed concern about a package I was expecting the next day. She got the tracking number from me and promised me that she would personally speak to the driver in the morning and make sure that the package was delivered to me. I told her that I had been told this so many times that I wasn't convinced that it was going to happen. I told her that if I did not get my package I would file a complaint with the Better Business Bureau.
April 30, 2008
At 10:45 AM I received a confirmation email that my package had been delivered to a "Front Desk" and was signed for by Collman. Our offices do not have a front desk, or an employee named Collman, so I knew that once again my package had been delivered to the wrong address.
Filed a complaint with The Better Business Bureau as promised.
Received confirmation from The Better Business Bureau that my complaint had been received and routed to the appropriate BBB branch.
Entered "UPS sucks" into Google search engine and got 277,000 hits. Began telling my story on every blog I could find and was met with great sympathy and understanding by numerous others who have experienced UPS's indifference to customer complaints.
Called UPS customer service line. I had done this several times before, but unfortunately I did not keep a record of my previous calls. This time I spoke with Donwar Thomas. It was immediately obvious that she was not going to be able to help me, so I asked for a supervisor. I was transferred to Judy Gremillion. She listened to my complaint and put me on hold while she tried to patch me through to the manager at my local UPS Packaging Center. He was on vacation and the acting Center Manager was not available. She assured me that I would receive a call by close of business from the acting manager, Jacob Watson. I mentioned to her about being on a training route. She felt that was a poor excuse because a training route should have superior service since that is what they're being trained for.
May 1, 2008
Called customer service to report that I had not received a call from Jacob Watson. I asked to speak to a supervisor. I was transferred to Sarah Williams. She patched me through to Jacob Watson. A bizarre and unproductive conversation ensued. Mr. Watson began by telling me he could not call me back because they had an emergency. I'm baffled as to what kind of emergency a packaging center could possibly have that would keep him busy all day. He said he knew that sounded like an excuse. No, it didn't sound like an excuse, it was an excuse. At one point I asked him if he could explain why DHL, FedEx, USPS, and everyone else who delivers to us could manage to locate us while UPS cannot. He told me that it was because UPS is computerized and the other services are not. He went on to explain how the computer can sometimes make mistakes and he made a few other comments about the system that made little sense to me. The problem here is that I'm a computer programmer, so I knew immediately that I was being fed a line. He promised that he would get my package picked up and delivered to me by 10:30 AM (this was about 8:30). Although he made good on his promise and the driver was very polite and apologetic when he delivered the package around 9:00 AM, Mr. Watson did not seem to grasp that this was an ongoing problem and not just this one package. He left me with little hope that the situation would ever be resolved. I don't think I've ever heard a person say, "I know this sounds like an excuse," so many times during such a brief conversation.
Called UPS Customer Relations. Spoke with Molly Ellis. She seemed sympathetic to my problem and assured me that the situation would be escalated and that I would receive a phone call today from a District Manager.
Called UPS Customer Service to see if they could fill in some gaps about who I had talked to and when. I spoke with Mickey Gilliam who could only tell me the dates that I had sent messages between March 21, 2008 and May 1, 2008.
Continued blogging my UPS experience.
Big Brown loses! This is totally another example of UPS Sucking!