Out clothes dryer gave up after 20 + years of service. After doing some research we ended up at Sears. Decent sales staff good products and a decent price, no problem there. Try to get the damn thing delivered. Their system works like this:
They optomize their routes and deliveries to make the routes efficient for their crews. So far so good, that probably saves time. They have a program that takes assembles the routes and the night before delivery you get a call telling you your "window" with a number to call if that time is not good. However if you can't be home duing the "window" they don't rearrange the schedule to make it work, they drop you from that day and start the process over again. Bought the damn thing ten days ago and have been through the cycle three times. They must know our schedule because even on the days that have been mostly open our window corresponds with the one time we can't be home. Lois asked if the customer has any input as to the specific time on the delivery day. The "customer service" rep started a long description of how cool the system is. She cut him off saying this really required a simple yes or no answer. The answer was no.
So, while Sears has good products and the floor staff are pretty good the delivery system is enough to make me recommend Lowes, Home Depot or Billy Bobs cut rate scratched and dented appliances. If the third attempt at delivery fails we're going to tell them to keep the damn dryer, go to Home Depot and buy fifty feet of clothes line and string it accross the back yard.