Autocross Forums

PrevPrev Go to previous topic
NextNext Go to next topic
Last Post 06/20/2008 8:48 AM by  dan hamel
Sears appliance delivery...
 5 Replies
Sort:
You are not authorized to post a reply.
Author Messages
Bryan S
New Member
New Member
Posts:


--
06/11/2008 8:07 PM

    ...BITES

    Out clothes dryer gave up after 20 + years of service. After doing some research we ended up at Sears. Decent sales staff good products and a decent price, no problem there. Try to get the damn thing delivered. Their system works like this:

    They optomize their routes and deliveries to make the routes efficient for their crews. So far so good, that probably saves time. They have a program that takes assembles the routes and the night before delivery you get a call telling you your "window" with a number to call if that time is not good. However if you can't be home duing the "window" they don't rearrange the schedule to make it work, they drop you from that day and start the process over again. Bought the damn thing ten days ago and have been through the cycle three times. They must know our schedule because even on the days that have been mostly open our window corresponds with the one time we can't be home. Lois asked if the customer has any input as to the specific time on the delivery day. The "customer service" rep started a long description of how cool the system is. She cut him off saying this really required  a simple yes or no answer. The answer was no.

    So, while Sears has good products and the floor staff are pretty good the delivery system is enough to make me recommend Lowes, Home Depot or Billy Bobs cut rate scratched and dented appliances. If the third attempt at delivery fails we're going to tell them to keep the damn dryer, go to Home Depot and buy fifty feet of clothes line and string it accross the back yard.

    MattG
    Veteran Member
    Veteran Member
    Posts:4010


    --
    06/11/2008 10:01 PM

    Lowes got my refrigerator in stock, called and asked when I wanted it delivered.   Picked Saturday morning.  They delivered Saturday morning. 

    Yet another reason I like having the POS-Truck, Although if you get a front loading washer, I would suggest delivery and hookup.

    Lynn
    Veteran Member
    Veteran Member
    Posts:1733


    --
    06/11/2008 10:07 PM
    [quote user="Bryan S"]

    If the third attempt at delivery fails we're going to tell them to keep the damn dryer, go to Home Depot and buy fifty feet of clothes line and string it accross the back yard.

    [/quote]

    So when it never stops [st][li] we know who to blame.[:D] 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    TLMotorsport
    Advanced Member
    Advanced Member
    Posts:963


    --
    06/12/2008 2:36 AM
    or take the line and strangle them with it
    Oversteer is when you hit the wall with the back of the car, understeer is when you hit the wall with the front of the car, horsepower is how fast you hit the wall, torque is how far you take it with you.
    DaveW
    Veteran Member
    Veteran Member
    Posts:2972


    --
    06/12/2008 11:09 AM

    We've replaced most of our appliances over the past 3 or 4 years.   Sears was fine for the fridge and stove, but it was a bit more hassle to schedule the delivery.  E.g.  Not available here, or this time, etc.

    The dishwasher and dryer came from Lowe's.  That was completely hassle free.  They basically said "When do you want it to come?" and then did it.  I think they even offered same day.

    DaveW

    dan hamel
    Advanced Member
    Advanced Member
    Posts:590


    --
    06/20/2008 8:48 AM
    We love Sears. They have given us a clothes dryer for free because they are so stupid. If you go far enough up the food chain, management will eventually take care of you. It really isn't worth the crap you have to go through, but we ended up with a free dryer because we bought one there, they delivered it, no damage to the box, but the thing was dented???? We callled them, it'll be next week, we don't have another one in stock at this time. They ended up giving us the dryer, and an extended warranty because they finally admitted the thing should not have packed and shipped damaged, and it obviously was. One of their flunky people came out and saw the box and decided that. It was a huge hassle, and they lost a customer.
    You are not authorized to post a reply.


    If you have any questions about Solo2.org please feel free to email us. [email protected]